Privacy Policy

Last Updated: June 2025

1. Introduction and Who We Are

This Privacy Policy describes how CrewArcadia ("we", "us", "our", or "the Platform") collects, uses, stores, and protects the personal data of users of the website crewarcadia.com (the "Site").

CrewArcadia is a free-to-play social entertainment platform providing casino-style games for adults using virtual coins only. No real money gambling is offered or facilitated.

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us at: contact@crewarcadia.com

2. What Personal Data We Collect

We collect only the minimum data necessary to operate our platform:

• Email address: Provided when you create an account on CrewArcadia. This is the primary personal data we collect.
• Account activity data: Information about your in-platform activity (games played, virtual coins earned) for the purpose of delivering our entertainment service and virtual coin system.
• Technical data: Browser type, device type, and session data collected automatically via strictly necessary cookies and server logs. This data is used solely to ensure the platform functions correctly.

We do not collect any of the following:

• Financial data, bank account details, credit card numbers, or payment information of any kind
• National identity numbers, Aadhaar numbers, PAN numbers, or government-issued identifiers
• Biometric data
• Sensitive personal data as defined under applicable law

3. Purpose and Lawful Basis for Processing

We process your personal data for the following purposes:

• Account creation and management: To create and maintain your user account and deliver the platform's free entertainment services.
• Platform communication: To send you account-related notifications (such as password resets or account updates).
• Platform security and integrity: To protect the platform from misuse and ensure compliance with our Terms of Service, including age verification (18+ only).
• Legal compliance: To comply with applicable laws and regulations, including the Digital Personal Data Protection (DPDP) Act, 2023.

4. How We Use Your Data

Your email address and account data are used exclusively to:

• Create and maintain your CrewArcadia account
• Deliver in-platform notifications relevant to your account
• Respond to support requests sent to our contact address
• Comply with legal obligations

We do not use your personal data for targeted advertising, profiling for commercial purposes, or sale to third parties.

5. Cookies and Tracking Technologies

This site uses cookies that are strictly necessary for the operation of the platform — for example, to remember your age verification status and cookie consent preference using your browser's localStorage. These are not tracking or advertising cookies.

This site does not currently use any analytics tracking services. No analytics cookies are set. Should analytics be introduced in the future, this policy will be updated accordingly and you will be informed.

You may manage your general ad preferences at https://adssettings.google.com.

For full details on the cookies used by CrewArcadia, please see our Cookie Policy.

6. Third-Party Services

This site does not currently use any analytics tracking services. No analytics cookies are set. Should analytics be introduced in the future, this policy will be updated.

Game content is delivered via an embedded third-party game provider iframe. When you play a game on our site, the game provider may process technical data (such as your IP address) necessary to deliver the game functionality. Please refer to the game provider's own privacy policy for details.

We do not share your email address or personal data with third-party advertisers, data brokers, or marketing services.

7. Data Retention

We retain your personal data for as long as your account is active and in use. If your account has been inactive for a period of 12 months or more, we may delete your account data in accordance with our standard data retention schedule. You may also request deletion of your account and associated data at any time by contacting us at contact@crewarcadia.com.

8. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights as a data principal:

• Right to Access: You may request a summary of the personal data we hold about you and how it is processed.
• Right to Correction: You may request correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data, subject to any overriding legal obligations we may have to retain it.
• Right to Grievance Redressal: You have the right to have your grievances addressed in a timely manner. See Section 9 below.
• Right to Nominate: You may nominate another individual to exercise your rights on your behalf in the event of your incapacity or death, in accordance with applicable law.

To exercise any of your rights, please contact us at contact@crewarcadia.com. We will respond to your request within 30 days.

9. Grievance Officer

In accordance with the DPDP Act, 2023 and applicable rules, we have designated a Grievance Officer to address data protection-related concerns:

• Email: grievance@crewarcadia.com
• Response time: We will acknowledge your grievance within 48 hours and provide a substantive response within 30 days of receipt.

10. Data Fiduciary

For the purposes of the DPDP Act, 2023, the Data Fiduciary for this platform is:

• Name: CrewArcadia
• Contact: contact@crewarcadia.com

11. Children

CrewArcadia is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to use this platform or provide us with any personal data. If we become aware that we have inadvertently collected personal data from a minor, we will delete it promptly. Parents and guardians who believe their child may have provided personal data to us should contact us immediately at contact@crewarcadia.com.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to our platform.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of CrewArcadia after any changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: contact@crewarcadia.com
• Grievance: grievance@crewarcadia.com