Our Commitment
CrewArcadia is a free-to-play social entertainment platform. We offer casino-style games that use virtual coins only — no real money is ever deposited, wagered, or won. However, we understand that any form of gaming can become problematic if it stops being fun and starts affecting daily life, relationships, or mental wellbeing. That is why we actively promote responsible gaming practices for all users of our platform.
We are committed to: providing clear information about the entertainment-only nature of our platform; ensuring our games are accessible only to adults aged 18 and over; and providing resources to those who may need support with gaming habits.
Recognising Problematic Gaming Signs
Even on a free-to-play platform, it is important to recognise when gaming may no longer be a healthy leisure activity. Consider whether any of the following apply to you:
⏰ Time
Gaming takes up far more time than you intended, or you lose track of time while playing.
😔 Mood
You feel anxious, irritable, or unhappy when not able to play, or use gaming to escape difficult emotions.
🔁 Control
You have tried to cut back on gaming but find it difficult to do so.
👥 Relationships
Gaming has negatively affected your relationships with family, friends, or colleagues.
💼 Responsibilities
Gaming interferes with work, studies, sleep, or other daily responsibilities.
🙈 Secrecy
You hide your gaming activity from others or feel shame about how much you play.
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to reach out to one of the support organisations listed below.
Self-Exclusion and Taking a Break
If you feel that gaming — even free-to-play entertainment gaming — is having a negative impact on your life, you are encouraged to take a break. You can contact us at contact@crewarcadia.com to request a temporary or permanent suspension of your account. We will process all such requests promptly and without judgment.
We also encourage you to:
- Set personal time limits for gaming sessions before you start playing
- Take regular breaks — at least 10 minutes every hour
- Never use gaming as a way to cope with stress, anxiety, or difficult situations
- Discuss your gaming habits with someone you trust
- Seek professional support if gaming feels out of control
Helplines and Support Organisations
The following organisations provide free, confidential support for mental health and gaming-related concerns in India. If gaming stops being fun, please reach out:
iCall — Psychosocial Helpline
iCall is a psychosocial helpline run by the TISS (Tata Institute of Social Sciences). They offer professional counselling, emotional support, and mental health guidance for individuals experiencing distress, including issues related to problematic gaming habits.
Visit icallhelpline.org →
Vandrevala Foundation
The Vandrevala Foundation provides 24/7 free mental health support and counselling services across India. Their helpline connects individuals with trained mental health professionals for confidential support on a wide range of wellbeing concerns.
Visit vandrevalafoundation.com →
BeGambleAware
BeGambleAware is a leading responsible gambling charity that provides information, advice, and support for those concerned about their or someone else's relationship with gaming and gambling-style activities.
Visit begambleaware.org →Remember
If gaming stops being fun, seek help. You are not alone, and support is available.